Operations Manager - Signage

Operations Manager - Signage

Our client is a trusted provider of design, fabrication, and installation services, specializing in signage for business interiors, vehicle wraps, and custom projects. With a state-of-the-art facility and a skilled team, they deliver high-quality, innovative visual branding solutionsfrom concept to completion. Their offerings include experiential graphics, architectural signage, custom metal signs, and outdoor business displays, all supported by advanced technology and a commitment to excellence.

Key Responsibilities

Leadership & Team Management

Manage staffing levels to meet workload and profitability goals.

Supervise, coach, and evaluate staff performance; foster a culture of accountability and teamwork.

Lead daily production meetings and operations reviews to ensure alignment and efficiency.

Promote self-awareness and emotional intelligence across teams to support collaboration and client satisfaction.

Operations & Production Oversight

Oversee full project lifecycle from job evaluation, quoting, and scheduling to fabrication, installation, and post-mortem analysis.

Manage ordering of shop materials and inventory control.

Ensure smooth workflow and timely delivery of all jobs.

Maintain and update job tracking systems.

Coordinate subcontracted jobs and vehicle maintenance.

Ensure compliance with safety standards and regulatory requirements.

Project & Job Management

Evaluate incoming jobs and oversee all active projects.

Ensure proper documentation and paperwork for installations.

Monitor KPIs including team utilization, production quality, safety, and project efficiency.

Conduct post-project reviews and cost analysis, especially for large-scale jobs.

Sales & Client Relations

Collaborate with the sales team to support business development and client retention.

Review proposals and contracts for accuracy and profitability.

Resolve escalated client issues promptly and professionally.

Financial Performance

Achieve invoicing goals. Approve pricing, bids, and major purchase orders.

Develop and manage budgets, forecasts, and financial targets.

Monitor profit margins, labor utilization, and cost control measures.

Strategic Planning & Continuous Improvement

Participate in company-wide meetings and strategic planning sessions.

Research industry trends and implement new methods and techniques.

Recommend improvements with clear goals and timelines.

Qualifications

Proven experience in operations leadership, preferably in a production or installation-focused environment.

Strong understanding of workflow optimization, team management, and financial oversight.

Excellent communication, problem-solving, and organizational skills.

Ability to learn and implement new technologies and processes.

Familiarity with Corebridge or similar job tracking systems is a plus.

Performance Metrics

Achievement of invoicing and profitability goals.

Team productivity and job completion rates.

Customer satisfaction and issue resolution.

Quality control and safety compliance.

Strategic improvements and innovation implementation.

$75,000 - $85,000 a year

Medical, Dental, Vision

PTO & 7 Holidays

Life Insurance, Long-term & Short-term disability

401k with 3% match regardless of contributions

Performance bonuses / incentives.