The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.
Computer Support • Des Moines, Iowa, United States
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more
A health organization in Des Moines seeks a Peer Support Specialist I to support clients with mental illness by facilitating peer-led sessions and leveraging personal recovery experiences.Essential...Show more
Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work from ...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
Office Administration Work - Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Office Administration Support Assistant opportunity.This rol...Show more
Weatherby can help you build a custom career plan, with multiple positions available for you today.Call us for specific details on your future job today.Monday - Friday, 8 am - 5 pm, no call, night...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require ....Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more
Like any home, what's inside Wayfair's home is special.Wayfair is home to great people, great ideas and possibly YOU! Customer Service Reps @ Wayfair: Provide best in class customer experience to r...Show more
JOB TITLE - Computer Technician CLASSIFICATION - Classified FLSA STATUS - Non-Exempt IMMEDIATE SUPERVISOR - Coordinator of Information Technology RECEIVES GUIDANCE FROM - Coordinator of Information...Show more
Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...Show more
A community care service provider in Granby, MO seeks a part-time Direct Support Professional to assist individuals with developmental disabilities.The role involves helping with daily living activ...Show more
Itron is innovating new ways for utilities and cities to manage energy and water.We create a more resourceful world to protect essential resources for today and tomorrow.Itron is seeking a Technica...Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more
Direct Support Professional (DSP).Golden Heart is looking for compassionate and dedicated individuals to provide in-home and community support to our clients.You can serve our seniors, veterans, or...Show more
Tier 1 Technical Support Representative (REMOTE IOWA)Job Category :Contact CenterRequisition Number :TIER1001409Full-TimeWest Des Moines, IA 50266, USAJob Responsibilities :Inbound Telephone Suppor...Show more
Provide excellent customer service is primary responsibility.Store opening and closing responsibilities.Merchandising, operational, and administrative functions within the store.Must have previous ...Show more
