CNC Applications Engineer- 5 Axis

Job Description

Job Description

Position Summary :

The 5-Axis Product Applications Engineer reports to the 5-Axis Product Manager and is responsible for sales and customer support for Sodick 5-axis milling machines and other Sodick milling machines . This includes before sale support through test cuts and demonstrations and after sale support through training, machine programming, problem solving and service. Maintain integrity and ethics in all actions and conversations with customers.

Essential Duties and Responsibilities :

Program machine via CAD / CAM software to perform test cuts and generate test cut reports to aid in sales efforts. % of Time 35%

Perform machine demonstrations to customers, including programming and analyzing results.

Provide on-site and off-site machine operation classes and training to new customers. 15%

Provide customers with continued technical support on machine setup, programming and operations.20%

Use analysis and testing to assist customers in identifying machine problems and finding solutions. 5%

Coordinate weekly application work schedule with the management. Participate in industry trade shows. 4%

Other duties may be assigned as necessary, with or without prior notice.

Non-Essential / Marginal Responsibilities :

Help maintain the appearance of showroom and sustain machinery in demonstration ready condition. % of Time As needed

Education, Experience and other qualifications :

1. Associate's Degree or equivalent experience required.

2. 5 – 7 years of hands on 5-Axis Milling Machines experience, including programming, setup and machine operations preferred.

3. CAD / CAM training preferred.

4. Experience on Heidenhain / Siemens Controller preferred

5. Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.

6. Detail-oriented and able to get work completed in a manufacturing environment.

7. Self-motivated, able to work with little or no supervision and to calmly handle stressful situations.

Supervisory Responsibilities : N / A Decision-Making Responsibility :

1. Make independent decisions regarding machine programming for test cuts and demonstrations. - 20% of time

2. Make independent recommendations to customers regarding machine setup, operations and support. – 60% of time.

3. Make recommendations to sales staff, distributors and higher management in relation to test cuts, demonstrations and trade shows. – 20%

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