Director, Ecommerce & Marketing Operations

Director, Ecommerce and Marketing Operations

Your future secured with ISC2. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provides an independent and globally recognized endorsement of cybersecurity knowledge, skills, and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession.

We are on a journey of global growth at an important time in the cybersecurity profession and are seeking a Director, Ecommerce and Marketing Operations to lead the evolution of this function at ISC2.org. Reporting to the Senior Director, Marketing, we are looking for an innovative and results-driven leader who thrives in a dynamic and fluid environment, who can drive both customer-centric business results and new ways of working. You will own and drive the ISC2.org ecommerce site experience, including strategy and planning, content planning needs, site product display, A / B testing, commerce features, and functionality innovation. Additionally, you will manage the ISC2 martech stack : enhance the marketing operations function through marketing insights, and effective digital marketing strategies. You will have P&L responsibility and will be responsible for driving strategy planning and execution to deliver daily, weekly, quarterly, and annual targets. You will also be able to define and adjust plans to deliver on financial targets, drive cross-functional execution and provide direction on adjustments to manage to overall revenue goals.

Responsibilities

Lead the short and long-term vision for the ISC2.org storefront, to develop and execute key site and customer strategies.

Be accountable for the ISC2.org business performance and KPIs. On a weekly and monthly basis report on the site and customer KPIs, including but not limited to sessions, revenue, conv, RPV, repeat purchase rate, cross-sell rate, as well as new customer percentages.

Partner with UX counterparts to ensure the site is designed and merchandised to deliver a seamless customer experience.

Build and own the digital site roadmap and testing roadmap.

Accountable for the marketing operations function : ensuring we are leveraging Salesforce Marketing Cloud to the best of its ability, driving an efficient function and moving them from a transactional to a strategic offering to stakeholders.

Ensuring Salesforce marketing cloud is incorporated into overall ecomm strategies to ensure maximum effectiveness.

Drive innovative features, functionality, and content needs that support the digital selling experience. Partner with tech and creative teams to ensure timely and smooth execution of digital site roadmap.

Manage A / B testing initiatives on site and report out consistently to cross-functional peers on all tests to ensure learnings are incorporated into future marketing and creative strategy & planning.

Implement strategies to enhance direct-to-consumer sales, customer retention, and brand loyalty.

Analyze and optimize the customer journey, from website navigation to checkout, to maximize conversion rates.

Build effective cross-functional internal partnerships across marketing, creative, product / technology, finance, and operations teams.

Work closely with the Sr Director, Marketing to share insights, recommendations, and collaboration across online and offline campaigns.

Manage relationships with key e-commerce partners, including Amazon and third-party agency partners, to optimize performance and drive growth.

Be accountable for ISC2.org long-term vision of digital experience, thinking outside the status quo to recommend new site experiences based on long-term vision at ISC2.

Maintain robust competitive intelligence to monitor trends and digital best practices. Stay informed about industry trends, best practices, and emerging technologies in e-commerce, membership, and subscription-based businesses.

Define and implement product merchandising strategies to maximize sales and profitability. Optimize product assortment, pricing, promotions, and inventory management to meet customer demands and achieve revenue targets.

Develop and own the digital marketing strategy and 3rd party agency across pay-per-click (PPC) advertising, email marketing, social media, affiliate programs, and content marketing.

Miscellaneous duties as assigned.

Behavioral Competencies

Strong leader who is able to deliver results by partnering with stakeholders across all levels of the organization.

Demonstrated experience of driving business execution and delivering against revenue and profit targets.

A self-starter, who has the ability proactively identify opportunities and lead teams to implement.

Demonstrated success in a high-pressure and fast-paced environment with the ability to respond to changing priorities, without impact to organizational performance or productivity.

Ability to lead cross-functional teams and drive influence across many levels of the organization.

Management Responsibility

The role will manage ecommerce and marketing operations team members.

Qualifications

Deep understanding of eCommerce technologies, platforms, and best practices.

Extensive experience working with CRM and marketing technology platforms; Salesforce and Marketing Cloud preferred.

Experience with :

ECommerce platforms (multiple)

Web Analytics Solutions (e.g., Google Analytics)

Project Management Tools (e.g., Monday.com / Smartsheet)

Content Management Solution experience

UX Design Collaboration tools (e.g., Figma)

Microsoft Office tools (Excel, PowerPoint)

Bachelors degree in business administration, Marketing, E-commerce, or related field required. MBA or advanced degree preferred.

Proven experience of at least 10 years within e-commerce roles, preferably in retail or education industries.

5+ years of management experience.

Proven experience of managing 3rd party agencies.

Experience with a global organization preferred.

Experience working with different stakeholders and managing expectations.

Budgetary control experience.

Physical and Mental Demands

Up to 15% travel required.

Work extended hours when necessary.

Remain in a stationary position, often standing or sitting, for prolonged periods.

Regular use of office equipment such as a computer / laptop and monitor computer screens.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations

US-Remote