Service Technical Support (City of Industry)

POSITION OVERVIEW

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.

Embrace and learn the Video Surveillance / CCTV technologies and their applications.

Provide product demos and technical training to the sales team and customers.

Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.

Build and test PC-based DVR systems to customers specifications.

Provide prompt and effective customer service and technical support.

Service customers in an effective and efficient manner; partner with internal teams proactively.

Answer calls and emails regarding technical support requests and log into ticketing systems.

Ability to maintain confidential business information

Ability to respond to customers in a timely and effective manner

Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)

Ability to work independently with minimum supervision

Strong troubleshooting, problem-solving, and team player mindset is a plus

Proactive and enthusiastic to excel

Domestic and / or International Travel may be required (up to 25%)

Bend, lift, open and move product and related office items varying in weight up to 30lbs,

1+ Years of Professional Experience in technical support or related areas

~ Experience in the security system industry is highly desired

~ A bachelors degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required

~ Fresh graduates will also be considered