Fuente De Vida Health Services - Front Office Administrator

Bi-lingual Administrative Assistant

Fuente De Vida Mental Health Services is a dedicated provider of behavioral health care, serving both children and adults with emotional and cognitive mental health conditions. Our mission is to deliver compassionate, effective care that supports each patient's journey towards wellness. We are a bilingual agency committed to meeting the diverse needs of our Hispanic community.

Job Description:

We are seeking a dynamic and skilled Front Office Personnel to join our team. This role is essential to the smooth operation of our front desk, providing the first impression of our agency to patients and visitors. The ideal candidate is a bilingual (English/Spanish), highly organized multitasker with exceptional communication and problem-solving skills.

Responsibilities:

- Manage incoming calls and patient communications.

- Handle patient check-in and check-out processes efficiently.

- Schedule appointments and manage multiple agendas.

- Ensure high levels of customer service and patient satisfaction.

- Maintain patient confidentiality and adhere to HIPAA regulations.

- Contribute to team efforts by accomplishing related tasks as needed.

Skills and Qualifications:

- Proficient reading and writing skills in both English and Spanish.

- Proven ability to multitask and prioritize in a fast-paced environment.

- Strong organizational and interpersonal skills.

- Excellent problem-solving abilities and attention to detail.

- Experience in customer service; healthcare or mental health facility experience is a plus.

- Proficient with basic computer operations and Office Suite.

- Coachable and able to follow established procedures.

Schedule:

- Full-time position, Tuesday to Saturday.

- Working hours: 11 AM to 7 PM.

- Schedule is subject to reassessment based on agency needs.

Compensation:

- Hourly rate: $15 - $20, dependent on experience.

Ideal Candidate:

This position is ideal for students or individuals pursuing a career in healthcare administration who are seeking to gain valuable experience in a supportive and impactful setting.