Front Desk Agent, Montaneros

Overview

Company Overview :

At CoralTree, we serve from the heart – always and in all ways. Our commitment extends to our owners, team members, and guests, as we strive to make a meaningful difference in every interaction. We believe that genuine connection is what people value most, so we prioritize bringing humanity into everything we do.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Our team members are the soul of CoralTree, embodying these values every day. Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary :

As a Front Desk Agent at Montaneros Vail, you will play an integral role in creating distinct and authentic experiences for our guests and owners. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property, located in the heart of Lionshead Village.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to any inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm personality and the ability to relate to both guests and team members.
• Take the initiative to resolve guest and owner complaints, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Physical Requirements :

Additional Expectations :

Qualifications

Wage Information

The hourly wage range for this position is $21.00 - $22.00. Actual pay will be commensurate with experience.

Benefits

This job posting will close on 10 / 31 / 2025 unless filled prior to that date.

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