Customs Brokerage Specialist

Customer Service Representative

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and / or inbound or outbound movement of freight / cargo.

Provide impeccable customer service.

Prepare, analyze, and / or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

Resolve banking and letter of credit problems.

Advise customers on payment terms. Obtain payment on delinquent accounts and / or complete accounting adjustment forms for review.

Resolve billing issues, coordinate post entry activity on customer's behalf. Complete accurate data input or corrections into computer files.

Perform route cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf.

Manage the entry verification process. Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of FedEx products and services.

Interact with customers, internal staff / departments and management of all levels.

Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform entry reconciliation as needed.

Develop and maintain a strong relationship with customer's front-line personnel.

Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure. Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

HS Diploma or GED required. 12 months of brokerage or transportation experience and / or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise.

Paid Training Provided.