Route Trainee - UniFirst
UniFirstAustin, TX, United States- Full-time
At UniFirst , we Always Deliver—for our
customers and our people. Join us as a Route Trainee (RT) and take
the first step toward a rewarding career in service and customer
care. As an RT, you’ll receive hands-on training through our
robust, blended learning programs while supporting daily operations
and preparing to transition into a full-time Route Service
Representative (RSR) role. You’ll assist with deliveries, service,
and route coverage while learning multiple customer accounts. This
is a dynamic opportunity ideal for someone eager to grow,
customer-focused, and ready to build a strong foundation in a
field-based service
role.
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What Your Role
Entails :
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Participate
in UniFirst’s Service Certificate Program : Engage in a
hands-on training program designed to prepare you for a Route
Service Representative (RSR) role.
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Support
Daily Operations : Assist our service team by loading and
unloading route trucks, ensuring each day begins with accuracy and
efficiency.
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Deliver
Consistent, Reliable Service : Transport clean garments
and products to customers and return soiled items, providing
dependable and timely service with every
stop.
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Provide
Route Coverage When Needed : Step in during RSR absences
to manage established routes, upholding UniFirst’s high standards
of service and professionalism.
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Operate a company walk-in truck along
designated routes, delivering exceptional service, prioritizing
safety at all times, and reinforcing strong customer
relationships.
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Engage
in a Physically Active Role : Work across both indoor and
outdoor environments that require energy, attention to detail, and
a commitment to
safety.
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Contribute
to Service Department Success : Play a vital role in
delivering outstanding service, building customer relationships,
and driving the success of our Service
Department.
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Maintain
a Predictable Schedule : Enjoy consistent Monday–Friday
daytime schedule with no nights or
weekends.
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Core
Competencies :
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Customer-Centric Mindset : You go above
and beyond to deliver exceptional service, building trust and
loyalty with every interaction. You understand that the customer
experience is at the heart of everything we
do.
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Time
Management & Route Efficiency : Ability to manage your
time effectively to stay on schedule, make prompt deliveries, and
complete tasks with precision. You understand how to balance
urgency with quality service, ensuring each stop along your route
is handled efficiently and professionally.
Dependability, Collaboration &
You take pride in showing up on time,
following through on your responsibilities, and representing
UniFirst with professionalism and integrity. You work closely with
teammates and leadership to ensure smooth daily operations, resolve
issues quickly, and deliver great service. Your consistency and
teamwork help drive success every day.
Why You’ll Enjoy This
Role :
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Every day
is different : Whether you're training, riding along, or
covering a route, no two days look the
same.
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A path to
career growth : This position is your gateway to a
full-time commissioned Route Service Representative
role.
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Make a
direct impact : You’ll be out in the field supporting our
customers
face-to-face.
Qualifications
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What You Bring to
UniFirst
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Driver’s License & Safe Driving Record : Must be at
least 21 years old with a valid driver’s license, a clean driving
record, and reliable transportation.
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DOT Compliance : Meet all Department of Transportation
(DOT) requirements, including a physical
exam.
Educational
Requirements : High school diploma, GED, or military service
required.
Strong
Customer Service Skills : Ability to work independently while
maintaining a team-oriented mindset and providing excellent
customer service.
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Relevant Experience : Prior experience in customer
service, route sales, or delivery, roles is a
plus!
Tech-Savvy :
Comfortable using and learning new technologies to enhance
operational efficiency and improve customer
experience.
Physical Stamina :
Capable of lifting, carrying, and pushing up to 50 lbs., with the
ability to remain on your feet for extended
periods.
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You
Will Benefit From :
Competitive Compensation :
Competitive wages, 401(k) with company match, profit
sharing, health and life insurance, paid time off, employee
discounts, tuition reimbursement, and more.
Training & Development :
Formal training through our SCP program to set you
up for success as an RSR
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Career Development :
Continuous training and growth
opportunities
Company Culture : A
supportive and inclusive workplace rooted in a strong sense of
community
Stability & Work-Life Balance :
Monday–Friday daytime schedule, no nights or
weekends
Inclusive Culture : A diverse
and inclusive work environment that values a variety of backgrounds
and perspectives.
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Join UniFirst for a Rewarding
Career
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At UniFirst, you'll find opportunities for advancement in
a supportive and diverse environment. If you're ready to take on a
dynamic, customer-focused role with plenty of room for growth, we’d
love to hear from you!
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About
UniFirst
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UniFirst is an international leader in the $18
billion-dollar garment services industry. We currently employ over
16,000 team partners who serve 300,000 business customer locations
throughout the U.S., Canada, and Europe. We were included in the
top 10 of Selling Power magazine’s “Best Companies to Sell For”
list and recognized on Forbes magazine’s “Platinum 400 – Best Big
Companies” list.
UniFirst is an
equal opportunity employer. We do not discriminate in hiring or
employment against any individual on the basis of race, color,
gender, national origin, ancestry, religion, physical or mental
disability, age, veteran status, sexual orientation, gender
identity or expression, marital status, pregnancy, citizenship, or
any other factor protected by anti-discrimination
laws.
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