Experience Ambassador

Experience Ambassador JLL

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As an Experience Ambassador at JLL, you will demonstrate expertise in executing high-profile meetings and events with senior executive participation while serving as the primary point of contact for conference center clients. This role requires you to consult with clients to determine event needs including space, physical setup, AV and technical requirements, catering, and event support while consistently delivering high standards of care that exceed client expectations. You'll manage all operations, functions, and logistics for the conference center while engaging in continuous improvement and innovation that reflects JLL's commitment to service delivery excellence and client satisfaction.

What your day-to-day will look like :

Service Delivery :

Execute high-profile meetings and events with senior executive participation while maintaining exceptional standards

Consult with conference center clients to determine comprehensive event needs including space, setup, AV requirements, and catering

Serve as primary point of contact for conference center clients while responding to all requests in timely manner

Consistently deliver high standards of care during events while exceeding client expectations and anticipating needs

Manage all operations, functions, and logistics for conference center including scheduling using client scheduling software

Order catering and troubleshoot AV and other setup issues to ensure seamless event execution

Collect feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts

Check and restock soft services including coffee machines and products for optimal client experience

Complete all tasks and projects as directed while ensuring timely delivery based on established deadlines

Engage in culture of continuous improvement and innovation by adopting best practices and new tools

Client Relationship Management :

Establish rapport and maintain relationships with events and conference clients through professional engagement

Handle all administrative support for conference center and off-site meetings including cost quotes and presentations

Respond to inquiries and requests while providing information and direction to vendors and service providers

Ensure excellent coordination and execution of work with minimal disruption to client operations

Follow established escalation procedures and incident reporting procedures for effective issue resolution

Provide backup support for reception as needed to maintain seamless client service

Required Qualifications :

Bachelor's degree desired or equivalent work experience

1-3 years of experience in event planning, project management, hospitality, or related field

Excellent verbal and written communication skills with ability to communicate professionally

Exceptional customer service skills with passion for hospitality and client satisfaction

Willingness and ability to travel as needed for event coordination and client support

Proven leadership skills with ability to manage multiple priorities and deliver results in fast-paced environment

Track record of initiative, integrity, and good judgment in professional settings

Highly collaborative approach with strong interpersonal skills for effective stakeholder engagement

Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)

Preferred Qualifications :

Experience with high-profile executive meetings and senior-level event coordination

Background in conference center management or corporate event planning

Knowledge of AV equipment and technical requirements for professional events

Experience with client scheduling software and event management systems

Understanding of catering coordination and vendor management processes

Background in continuous improvement initiatives and best practices development

Location : Onsite - San Leandro, CA

Estimated compensation for this position : 60,000.00 67,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : On-site San Leandro, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.