Talent.com
Customer Service Representative
Customer Service RepresentativePlanet Fitness - PF Baseline Fitness • Denver, CO, US
Customer Service Representative

Customer Service Representative

Planet Fitness - PF Baseline Fitness • Denver, CO, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
Job Title: Customer Service Representative


Reports to: Club Manager


Status: Full Time/Part Time/Non-Supervisor/Non-Exempt


Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.


Essential Duties and Responsibilities


· Greet/meet potential members, providing a great customer experience.
· Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
· Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
· Help maintain the neatness/cleanliness of the club.


Essential Behavior Requirements


· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.


Minimum Qualifications


· Honesty and good work ethic
· Strong customer service skills
· Basic computer proficiency


Physical Demands


· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.


Benefits


· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance
· HSA
- Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Create a job alert for this search

Customer Service Representative • Denver, CO, US

Similar jobs

Customer Service Representative - Denver, CO

Matheson Tri-Gas, Inc.Denver, CO, United States
Full-time

Position Summary Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.Assesses custome...Show more

 • Promoted

Lead Customer Service Representative

TransdevnaDenver, CO, United States
Full-time

Lead Customer Service Representative Transdev in Denver, Colorado is hiring a Lead Customer Service Representative.The Lead Customer Service Representative assists passengers with situations includ...Show more

 • Promoted

Customer Service Rep

Domino's PizzaFrederick, CO, United States
Full-time

Company Description Job Description Description Job Duties: Operate all equipment.Stock ingredients from delivery area to storage, work area, and walk-in cooler.Receive and process telephone orders...Show more

 • Promoted

Customer Service Representative

Rocky Mountain Air SolutionsDenver, CO, United States
Full-time

Join Our Team as a Customer Service Representative.At Rocky Mountain Air Solutions, we make life better – for our customers and for each other.We don't just fill orders—we fuel industries and build...Show more

 • Promoted

Customer Success Representative I

PSA Security NetworkWestminster, CO, United States
Full-time

Customer Success Representative I Westminster, CO Full Time Entry Level Share At PSA Security, culture isn't just a buzzword, it's who we are.We're a close-knit team who live out our core values of...Show more

 • Promoted

Customer Service Representative - Store (PT)

Dollar Express StoresDenver, CO, United States
Full-time

If there is no job description, only the job title is provided above.Show more

 • Promoted • New!

Customer Service Representative Co

Pizza HutFirestone, CO, United States
Full-time +1

Customer Service Representative CO Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company.We have fun, and we offer personal challen...Show more

 • Promoted

Customer Service Representative (Littleton, CO, US, 80125)

CRH Plc.Littleton, CO, United States
Full-time

Job ID: 521994 Non-Exempt Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North Ame...Show more

 • Promoted

Customer Service Representative - Full Time

Planet Fitness Inc.Westminster, CO, United States
Full-time

Benefits: * Dental insurance * Employee discounts * Free uniforms * Health insurance * Opportunity for advancement * Training & development * Vision insurance Job Title: Customer Service Representa...Show more

 • Promoted

Customer Service Representative

Stratford DavisDenver, CO, us
Full-time
Quick Apply

Customer expectations are higher than ever and that’s where you come in.We are building a team of Customer Support Representatives who genuinely care about helping people, solving problems, and cre...Show more

Earn 19 plus per Hour - (Remote) Customer Service Representative

NoGigiddyDenver, CO, United States
Full-time

Remote Customer Service Position Available - Earn $19/hour or More, No Degree Necessary!.Are you passionate about helping people and excel in solving problems? Join our vibrant team as a remote cus...Show more

 • Promoted

Student-Hourly: Customer Service Representative, Academic Success Center

Front Range Community CollegeWestminster, CO, United States
Full-time

General Summary Applicants do not have to qualify for work-study funds from Financial Aid.Starting rate for new hires is $16.Up to 20 hours per week across all student positions.SELECTION PROCESS P...Show more

 • Promoted

Customer Service Representative - FT

Avis Budget GroupDenver, CO, United States
Full-time +1

Monthly Commission Opportunity Shift Premium may Apply We're hiring immediately! Do you enjoy staying active, working outdoors, and helping people have a great experience-no matter where they're he...Show more

 • Promoted

Customer Care Representative - WFH

Spade RecruitingDenver, CO, United States
Full-time

We’re a modern insurance organization built differently — people-centered, technology-driven, and committed to growth.Our mission is to serve working families with dependable life and supplemental ...Show more

 • Promoted

Customer Service Representative

Gates CorporationDenver, CO, United States
Full-time

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.Gates is a leading manufacturer of application-specific...Show more

 • Promoted

Senior Customer Service Representative

Packaging Corporation of AmericaDenver, CO, United States
Full-time

The Senior Customer Service Representative is responsible for providing superior service to customers.This includes responding to customer inquiries regarding product availability, pricing, freight...Show more

 • Promoted

Remote Customer Service Representative

Traveling with TashaDenver, CO, United States
Remote
Full-time

Destination Planning Consultant.Destination Planning Consultants assist travelers with researching, organizing, and coordinating travel experiences.Consultants work with clients to explore destinat...Show more

 • Promoted

Customer Service Representative - Park Meadows

Nordstrom Inc.Lone Tree, CO, United States
Full-time

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems.A day in the life… * Assist customers with a variety of transactions through a seamless and ...Show more