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Patient Services Representative - Urology | Full-Time, Day Shift

Patient Services Representative - Urology | Full-Time, Day Shift

Phelps HealthRolla, MO, US
19 days ago
Job type
  • Full-time
Job description

Phelps Health Delbert Day Cancer Institute

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we're committed to taking our team to the top. If you're ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

General Summary

  • This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.

Essential Duties and Responsibilities

  • Answers telephone promptly and directs calls appropriately.
  • Greets patients warmly and respectfully.
  • Communicates efficiently and effectively with patient and significant others and keeps them informed.
  • Obtains complete demographic and insurance information and enters into the system accurately.
  • Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information.
  • Schedules appointments according to established protocols. Informs and sets up patients and / or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork.
  • Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner.
  • Takes accurate messages and processes them in a timely manner.
  • Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter.
  • Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier.
  • Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance / punctuality requirements.

    • Education

  • High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.

    • Work Experience

  • Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered.

    • Certification / License

  • American Heart Association, Basic Life Support certification required.

    • Mental / Physical Requirements

  • Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.

    • Working Conditions

  • Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.
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