Project Manager, Customer Onboarding (SaaS)

Overview

Project Manager, Customer Onboarding (SaaS) role at Zenoti. Lead multiple customer implementation projects from Zenoti systems and solutions with a focus on planning, execution, quality and customer satisfaction.

Responsibilities

• From our headquarters in Bellevue, WA, lead multiple customer implementation projects for Zenoti systems and solutions.
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross-team dependencies, and coordinate cross-team initiatives and blocking issues.
• Track and ensure release criteria / minimal viable product is delivered with quality.
• Manage project tracking, metrics and status reporting across the Implementation group.
• Assist with Implementation group resource allocation, delegation and assignments across the Product Specialist team.
• Drive information sharing and disseminate best practices across the Global Services Team.
• Independently plan and implement customer onboarding processes and address customer issues to ensure satisfaction.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamics.
• Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.

Qualifications

Benefits

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Zenoti Pay Range : $100,000 USD - $120,000 USD.

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