Patient Engagement Specialist

Job Description

Job Description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values : Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

Internal Title : Outreach Specialist

The ideal candidate should be self-motivated, compassionate, and have a strong background in motivational interviewing and patient outreach. In this role, you will be conducting outreach calls to potential palliative care eligible patients. The Outreach Specialist will provide patient education about the services we provide, education on palliative care, and an introduction to VyncaCare. The person in this role will be highly motivated to develop growth of the palliative care program with core attention to census growth by outreach to patients, families, and healthcare organizations. In addition, you will be expected to provide qualitative and quantitative insights and feedback on your outreach efforts. All work will occur in partnership with the market and business development team.

What you’ll do

Conduct direct telephonic outreach to patients on provided list

Follow standard messaging provided by VyncaCare while following the highest standard of customer service

Act as a liaison for the patient and practice by directing calls to other appropriate individuals or departments as needed

Respond to incoming and outgoing calls, texts, and emails by providing direction to patients' questions and / or concerns

Educate patients on services offered by the practice(s)

Identify outreach trends and report back findings to the team, share creative ideas for increasing patient visits

Maintain confidentiality of sensitive patient information

Maintain a good collaborative working relationship with your designated market team & practice leadership team

Conduct outreach to community partners to develop, improve and sustain relationships with referral sources.

Coordinate the organization’s efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals

Your experience & qualifications

Willing and able to work Monday-Friday, 8 : 30am-5pm Pacific Time, with the possibility of overtime

2 years of healthcare experience required, call center experience highly preferred

1 year of telephonic customer service experience

Understanding of, and experience with, call center performance operations

Experience working in a medical practice or healthcare setting

Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments

Must possess strong organizational skills

Ability to work independently

Proficient with Microsoft and Google applications

Strong communication skills

Exceptional motivational skills, including conflict / dispute resolution techniques

Must have access to reliable internet connection

Preferred qualifications

Bilingual (English / Spanish)

Experience working in Salesforce, or related CRM

Medical Terminology certification

Keywords : Patient Engagement, Healthcare Customer Service, Patient Outreach, Enrollments, Cold Calling

Additional Information

The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background / reference checks.

Background Screening : A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

Job Description Scope : This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

Vaccination Requirement : Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

Employment Eligibility : Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

Equal Opportunity Employer : At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.