Loss Mitigation Specialist

Job Description

The Loss Mitigation Specialist responds to customer inquiries and assists in the servicing department by performing the following duties.

• Responsible for tracking past due loans, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
• Processes loan modifications, payment deferrals, workouts, pre-foreclosure sales and deed-in-lieu transactions.
• Responsible for tracking Active Foreclosure loans to include correspondence with Law firms to complete foreclosure processes.
• Request and track expense reimbursements from investors for loss mitigation, foreclosure or bankruptcy expenses non-recoverable from borrowers.
• Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• Performs a variety of clerical duties including filing or imaging of documents.

Required Education :  High school diploma or general education degree (GED)

Required Work Experience :  Two to three years related loss mitigation and mortgage banking experience and / or training; or equivalent combination of education and experience.

Technology Skills :   Proficient in basic computer skills and all Microsoft Office applications.

Required skills or traits for the position :   Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem-solving skills.

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