Product Management, Senior Manager

Senior Product Manager, Patient Experience, Scheduling

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are hiring a Senior Product Manager to lead the Schedule Management team within the Schedule Zone, owning the Appointment Schedule and Schedule Builder products. In this role, you will be responsible for setting the strategic vision, driving product roadmap execution, and delivering exceptional scheduling solutions that enhance provider and patient experiences. You will collaborate with cross-functional teams including engineering, design, and operations to shape and build products that directly impact day-to-day healthcare scheduling workflows.

The Team : The Scheduling Zone supports the diverse scheduling needs of our clients and their patients. We aim to deliver a suite of scheduling solutions to help customers increase efficiency during the scheduling process. We are a mission-driven, cross-functional team of product, engineering, UX, analytics, and patient safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare providers and staff so they can deliver high quality patient care.

This is a hybrid role located at our Austin, TX office with the expectation to be in the office for a minimum of one day / week.

Key Responsibilities

• Lead the Schedule Management team, including direct oversight of the Appointment Schedule and Schedule Builder products.
• Develop and execute a clear product vision and multi-release roadmap aligned with customer needs and business objectives.
• Translate market insights, customer feedback, and data into actionable product requirements and prioritized backlog.
• Articulate crisp requirements, user stories, and documentation and communicate those effectively with the scrum team.
• Collaborate closely with engineering, design, customer success, and business stakeholders to deliver impactful scheduling solutions.
• Develop clear business cases and define key performance indicators to measure product success and inform decisions.
• Strongly driven by data and client feedback and focused on delivering in frequent, iterative value add steps rather than big-bang, multi-release waterfall; able to make calls even if the data is not perfect.
• Partner with product leadership and cross-functional teams to ensure alignment on priorities of product features and enhancements.
• Foster a culture of innovation, ownership, and customer-centricity within the team.
• Monitor industry trends and competitive landscape to keep athenahealth's scheduling products at the forefront of innovation.
• Drive continuous improvement in user experience, operational performance, and scalability of scheduling products.
• Represent the customer, responsible for end-to-end customer journey and touchpoints.
• Support priority client needs and help resolve product related prospect & client escalations.

Education, Experience, & Skills Required