Reception Manager

Job Description

Job Description

As a Reception Manager, you are responsible for managing the reservations and ensuring exceptional guest experiences from the moment they enter Zuma. You will oversee the reception team, manage reservations, and handle guest inquiries and special requests. Your goal is to create a welcoming and efficient environment that exceeds guest expectations and reflects the high standards of Zuma.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities : Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values :

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include :

• Supervise the reception team, providing guidance, support, and training as needed to ensure optimal performance
• Manage the reservation system, overseeing bookings, cancellations, and special requests to maximize seating capacity and guest satisfaction
• Assist with administrative tasks, including scheduling, payroll, and inventory management
• Handle guest inquiries, complaints, and special requests promptly and courteously, resolving issues to the guest's satisfaction
• Monitor guest flow and table turnover, adjusting seating arrangements as needed to accommodate reservations and walk-in guests
• Act as a liaison between guests and FOH management, providing feedback and insights to improve the guest experience

What We Look For

Our ideal candidate embodies our values and the following :

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy :

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

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