Overnight Valet Attendant Ritz Carlton Miami Beach

Overnight Valet Attendant Ritz Carlton Miami Beach

Location Name : Ritz Carlton Miami Beach Residences Location Address : 4701 Meridian Ave Miami Beach, FL 33140

Position : Overnight Valet Attendant Shift Times : 11pm to 7am Shift Days : Sunday through Thursday, Off Friday and Saturday Hourly Pay : $16.00 Hourly Plus Tips

The overnight valet attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer / client's expectations. The overnight valet attendant is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned location. The overnight valet attendant works closely with fellow team members, Operation Manager, and / or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and / or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary
• Immediately report any incidents or claims to Operations Manager or Shift Lead
• Request and collect relevant fees for use of service
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary
• Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

Benefits

Join our team and enjoy an outstanding benefits package, including :

(Full Time Only)

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companiesImpark, Lanier Parking, Republic Parking, AmeriPark, and Park Oneis a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually. Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination / class status protected by state / provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.