Senior Optical Networking Customer Support Engineer

Our history :

From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nationwide. Operating in over 15 states, our client base ranges from Fortune 500 / 1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record

Who We Are :

Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities, from help desk technicians to CIOs. We are also capable of offering project-based work.

Preferred Skills

• Deep knowledge of optical networking, specifically including DWDM / OTN & Ethernet from various vendors. SONET DS1 thru OC192 and SDH is a plus. Please list the specific equipment you have experience with.
• In-depth NOC and / or onsite experience in provisioning, troubleshooting, and overall process development
• Knowledge of TL1, SNMP, CLI, REST, RESTCONF, Netconf / Yang protocols

Job Description

This position will be in support of various different roles : Customer Support, on-boarding, and various forms of software testing. Primary job function is to provide our proprietary software / application support to your assigned group of customers.

Responsibilities include troubleshooting server OS, assisting IT administration, and troubleshooting software and network telecom equipment issues. In addition, onsite and web meeting customer training support is required.

D.C. Maryland (Fort Meade) area

Job Requirements