Fraud Monitoring Specialist

Fraud Monitoring Specialist

The Fraud Monitoring Specialist is responsible for the review and monitoring process of incoming and outgoing payments to identify trends and mitigate fraud losses. Performs a review of exception items for all incoming and outgoing payments. Analyzes suspicious activities on customer accounts that may deviate from the norm and research transaction history for customer patterns. Identifies, analyzes, and monitors transactions to identify as fraudulent. Escalate Cases/Alerts for further actions and validation and return the transactions if required. Responds to inquiries from the branches and assists them with their requests. This position ensures preventative measures are carried out to comply with current rules, regulations and internal policies pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.

Knowledge and Skills Requirements:

• High school diploma and three (3) years of banking, or related financial customer service experience; or equivalent combination of education and experience.
• Must have some experience in working with numbers, and or account balances.
• Knowledge of payment rules and regulations is preferred.
• Must possess good customer service, organizational, interpersonal, time management, written and verbal communication skills advanced English and Spanish.
• Computer knowledgeable in MS Software, (e.g. Excel, Word, and Outlook) is required.
• Knowledge with Jack Henry Silverlake System is preferred.

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.