911 Telecommunications Officer

Emergency Communication Dispatcher

Reporting directly to a Telecom Supervisor, responsible for answering and transferring emergency and non-emergency calls from multi-line phone systems as well as dispatching calls to appropriate law enforcement, fire, and emergency medical service agencies.

Examples Of Work Performed

• Answers and transfers emergency and non-emergency calls from multi-line phone systems
• Processes teletype information and complete in-house system computer searches
• Operates radio console consisting of numerous talk groups
• Maintains data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system
• Processes teletype (TLETS) information and complete in-house system computer searches
• Maintains professionalism and confidentiality in all matters
• Maintains proficiency in all aspects of Emergency Communications; maintains licensing, certifications, and credentialing standards
• Informs direct supervisor of concerns regarding work progress, barriers, and red flags
• Coordinates with all emergency service groups in the county and region; works with state and federal agencies as needed
• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas
• Obtains access to TCIC / NCIC / TLETS systems
• Readily complies with departmental and county-wide policies and procedures
• Performs special duties as assigned

Organization Relationships

Physical Demands

Environmental Factors

Irregular Hours

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

Licenses And Certifications

Required within thirty (30) days of employment

Required within ninety (90) days of employment

Required within one (1) year of employment

Required within two (2) years of employment

Preferred Qualifications

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below :

Supplemental Information

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) business days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533.

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and electronic nicotine delivery systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action.

Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short-term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements.

To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator.

The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-943-1533.