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ServiceNow Business Analyst

ServiceNow Business Analyst

Tech Providers Inc.CA, US
20 hours ago
Job type
  • Temporary
Job description

Business Systems Analyst – HRSD ServiceNow

Location : Santa Clara, CA & Lehi, UT

Contract Duration : 6 months Contract role

Key Responsibilities

  • Act as the ServiceNow subject matter expert (HRSD focus) to advance and elevate the current roadmap.
  • Partner with leadership to stand up a shared services model under HR while ensuring expansion across Legal, Finance, and other G&A functions.
  • Bridge IT and business requirements, ensuring delivery within tight timelines.
  • Provide executive-level summaries and roadmaps, including past progress, current initiatives, and forward-looking strategies.
  • Work with a small engineering team (4 developers) to align program management, product ownership, and development efforts.

Key Qualifications

  • 7–10+ years’ experience in Business Systems Analysis or similar roles.
  • Expert-level ServiceNow knowledge (HRSD required; experience with technical + administrative side).
  • Strong background with advanced analytics, SQL queries, and AI-based knowledge management.
  • Proficiency in data visualization tools : Tableau, Power BI.
  • Experience with Google Workspace (Docs, Sheets, Slides) for executive-ready reporting & presentations.
  • Familiarity with Snowflake preferred.
  • Consulting background (Big 4 or equivalent) strongly preferred; disciplined, structured, and process-driven mindset.
  • Experience in basic ServiceNow configuration, reporting, and dashboards.
  • Strong ability to lead with data and validate business decisions with evidence.
  • Deep understanding of HR operations and organizational structures; some background in tech industry HR environments is a plus.
  • Self-motivated, empowered to drive solutions, and comfortable working with minimal oversight.
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