Team Lead, Rate Operations

Join Goodwin's Global Operations Team

Make a real impact on a global scale. At Goodwin, we work with some of the world's most successful and innovative investors, entrepreneurs, and disruptors in the life sciences, private equity, real estate, technology, and financial industries, and where they converge. As part of the Global Operations Team all business professionals at the firm you'll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we're not just supporting a law firm; we're partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we're proud to have been recognized as the "Best Business Team" by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

Team Lead, Rate Operations

The Team Lead, Rate Operations role is responsible for enforcing and improving policies and procedures to support the billing department with a concentration toward the firm's special billing arrangements to ensure that billing is conducted in full compliance with agreed to client specifications. Requirements of this position entail supporting attorneys, secretaries, and the billing department with proper application and management of their special billing arrangements, ensuring accuracy and timeliness while maintaining a high-level quality of customer service and enforcing organization standards. Core responsibilities will include commitment to excellence as demonstrated through continuous staff development, engagement, and assessment of talent and skills. This is a hands-on role that also requires expertise in legal billing and knowledge of eBilling processes and procedures. This role will report to the Rate Operations Manager.

What You Will Do :

• Assist in leading the Rate Operations team to ensure adherence to established controls / processes that enhance compliance with client and matter fee arrangements.
• Collaborate with key stakeholders to facilitate building rate cards and client templates for proposed client pricing arrangements and rate submissions.
• Allocate and monitor work assignments, mentor and coach team members to support development and engagement, and assist in facilitating the annual review process.
• Support the Rates Manager in overseeing daily operations and team performance, providing backup coverage as needed.
• Analyze rate information as requested; including responding to timekeeper rate inquiries.
• Develop, prepare, and communicate rate / fee arrangements to attorneys; including walking through rate card proposals, methodologies, and best business practices.
• Lead small projects and process improvement initiatives.
• Responsible for compliance reviews and respond to inquiries regarding client and matter agreements; including outside counsel guidelines.
• Maintain a system for documenting and cataloging client rate arrangements, including internal approval details, reset timing, and client imposed rate increase notification requirements. Coordinate, as necessary, with Billing, ebilling, and Collections on implementation of the foregoing.
• Assist in the implementation and management of standard billing rates for new timekeepers.
• Participate in technology reviews and undertake extensive user acceptance testing (UAT) pertaining to reporting tools and systems.
• Contribute to, help manage, and enhance resources and content on the intranet, collaboration website, and document management system.

Who You Are :

Benefits and More :

Consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by email or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please email the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.

This position is eligible for overtime : Yes

The target salary range for this position varies by location and is commensurate with relevant experience : Boston $90,200 - $120,300 | Los Angeles $97,000 - $129,300 | New York $97,000 - $129,300 | Philadelphia $88,400 - $117,900 | San Francisco $103,700 - $138,300 | Santa Monica $97,000 - $129,300 | Silicon Valley $103,700 - $138,300 | Washington DC $90,200 - $120,300