Fraud Specialist

Enterprise Risk Management (ERM) Department Support

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press twelve years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Overview of Responsibilities :

Prioritizes and manages duties that support the daily operations of the Enterprise Risk Management (ERM) Department including fraud investigation, fraud detection and mitigation initiatives, and departmental projects as assigned. Performs all clerical functions necessary for the daily operations of the ERM Department.

• Investigate Fraud Alerts : Reviews and resolves daily fraud alerts generated by fraud detection system. Investigates suspicious activity, analyzes account behavior and takes necessary action to mitigate risks. Contacts members to verify activity on accounts, prevent fraud losses and ensure account security. Documents findings and notifies internal teams as needed.
• HelpDesk Requests : Monitors the ERM helpdesk by resolving fraud-related requests and ensuring timely responses to inquiries from branches and other departments. Handles cases involving account freezes, ATM fraud, and suspicious activity. Provides support as necessary for the broader ERM Team to ensure excellent support for the organization.
• Fraud Prevention Activities : Conducts proactive fraud prevention efforts by reviewing account activity, identifying emerging fraud trends and performing in-depth research to detect vulnerabilities. Supports the coordination and facilitation of fraud trainings and collaborates with internal teams to strengthen fraud mitigation efforts.
• Supports Investigations : Collects, organizes, and maintains evidence to support fraud investigations. Conducts analysis of internal and external fraud allegations to ensure compliance with Bank Secrecy Act (BSA) and Suspicious Activity Reporting (SAR) requirements. Maintains accurate case records, tracks fraudulent activity, and prepares documentation associated with investigative activities.

Core Competencies :

Education and Experience Requirements :

Working Conditions :

Compensation and Benefits :

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.