Supervisor Data Center

Supervisor Data Center

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work. About The Role As the Data Center Supervisor, you will be responsible for supervising the Data Center Operations, ensuring performance, availability, security and colocation services are maintained and delivered in accordance with established policies and procedures. In this role, you be responsible for providing first-class support to Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for customers. This position is responsible for supporting Data Center Technicians as they respond to Data Center support requests, resolve customer issues, and respond to and triage infrastructure alarms. Responsibilities include delivering new network services, data center customer installs, and troubleshooting within the Philadelphia Data Center Facilities. You'll be expected to interface frequently with customers, provide colo tours, and oversee vendor maintenance of our critical infrastructure.

What You Will Do

• Provide supervision of day-to-day data center operations, manage team assignments, support training initiatives, and maintain reporting.
• Oversee vendor maintenance, support critical infrastructure repairs and installation projects, including routine inspections.
• Respond to operational issues related to data center and core infrastructure, including network, power, HVAC, security, fire suppression with the aid of Building Monitoring System (BMS) and Network Monitoring System (NMS)
• Coordinate and perform installation and configuration of customer servers, power and networking equipment including rack-and-stack, cable management, labeling and documentation
• Assist clients with remote hands requests including software installation, administration, maintenance and troubleshooting tasks
• Provide off-hours and on-call support for remote hands requests, planned and emergency / critical data center events
• Inspect and accept daily courier / freight deliveries of customer equipment, log receipts, notify and stage items for clients
• Participate as a stakeholder in process improvement, implementation, and methods related to Data Center Operations

What You Will Need To Succeed Education Qualifications

Experience Qualifications

Qualifications

Where You Will Work Office : Works onsite in a normal office or data center setting and may require some travel as needed.

Environmental Conditions

Physical Demands

Safety Considerations

Additional Considerations

Your Company Benefits At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life. We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

Additional Information Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.