Mobile Associate - Retail Sales, Bilingual-Spanish

Retail Operations Role

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

Job Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.

Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.

Complete required training to build knowledge of products, services, systems, and processes for effective customer support.

Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.

Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

High School Diploma/GED (Required)

- 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)

Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

At least 18 years of age

Legally authorized to work in the United States

Hourly Base Pay

$17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!