General Support Administrative Officer

General Support Administrative Officer

The General Support Administrative Officer will provide comprehensive support expertise to customers across the organization, managing moderately complex to complex specialized customer requirements. This position requires maintaining relationships with key stakeholders, including leadership, and external service providers. The role requires adaptability, problem-solving skills, and the ability to work with minimal supervision in a dynamic environment. Candidates should possess strong verbal and written communication skills and demonstrate initiative based on general guidance. Physical requirements may include handling items weighing up to 50 pounds.

Responsibilities :

• Customer Support Management : Serve as the primary point of contact for specialized customer requests, managing end-to-end support processes.
• Develop and maintain effective working relationships across the Federal and contractor communities.
• Provide guidance and instruction to customers on specialized support functions.
• Resolve complex customer issues by integrating multiple disciplines, utilizing creative problem-solving to meet customer requirements.
• Prioritize and manage high volumes of transactions, ensuring adherence to regulations.
• Process Improvement & Quality Assurance : Apply critical thinking to address non-routine cases, working closely with colleagues to develop effective solutions.
• Analyze data and trends to improve workflow efficiency and service quality.
• Support the development and facilitation of training sessions for customers on assigned work unit's processes and policies.
• Identify areas for process improvement and recommend changes to enhance customer satisfaction and operational effectiveness.
• Office Management & Documentation : Manage the intake, processing, and deconfliction of various forms and authorization memos in a time-sensitive environment.
• Collaborate with others to ensure compliance with regulations, policies, and procedures.
• Organize and maintain electronic and physical files for easy retrieval, ensuring adherence to record-keeping standards.
• Draft, review, and edit documents, including reports and official correspondence, ensuring clarity and professionalism.

Qualifications :

Physical requirements may include handling items weighing up to 50 pounds.