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Collections Agent

Collections Agent

CornerStone StaffingWhiteville, NC, US
30+ days ago
Job type
  • Full-time
Job description

Collections Agent / Customer Service Representatives

Location Whiteville, NC | Onsite

COMPENSATION & SCHEDULE

  • $15.00 / hourly
  • Flexible schedule required : Monday–Sunday, 8 : 00am–9 : 00pm with mandatory overtime
  • EOM schedule : Bell to Bell (7 : 00am–8 : 00pm or 8 : 00am–9 : 00pm with two 1-hour lunches)
  • Sunday Dialer : 1–2 per quarter, with potential for additional shifts based on month-end
  • Holiday availability required for temporary staff

ROLE IMPACT

This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.

KEY RESPONSIBILITIES

  • Follow established procedures to collect delinquent accounts with professionalism
  • Achieve metrics including call volume, contact percentage, and promises kept
  • Negotiate repayment plans based on client capability and intent
  • Maintain accurate and professional documentation in the collection system
  • Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure
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    Collection Agent • Whiteville, NC, US

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