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Copy of Crisis Worker - Swing Shift Full-Time

Copy of Crisis Worker - Swing Shift Full-Time

Gryphon PlaceKalamazoo, MI, United States
4 days ago
Job type
  • Full-time
Job description

Job Title : Crisis Worker

Reports to : Crisis Program Manager

Job Status : Non-exempt, Hourly, Full-Time

STATEMENT OF THE JOB

Provides information, referral services, and crisis intervention services by phone and electronically to the public and community professionals 24 hours / day, 7 days / week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides support and consultation to shift team partners
  • Provides and supports triage and routing functions on shift per the teams goals
  • Provides complete, accurate documentation of client contacts
  • Ensure that client rights and confidentiality are maintained
  • Collaborates with other program staff to assure client access to emergency assistance
  • Follow-up with imminent risk clients
  • Conduct accurate assessments of suicide and other emergencies
  • Responsible for staying current with all ongoing training requirements for both services
  • Assists with community outreach activities as assigned by the management team
  • Actively involved with agency programs and events
  • Supports operations during times of disaster as defined by agency policy
  • Maintains up to date knowledge of agency processes and policies & procedures
  • Performs all other duties as assigned

REQUIREMENTS

  • High school diploma required; experience in human services preferred.
  • Successful completion of Basic Crisis Intervention training and Crisis Management training is required (provided by Gryphon Place).
  • Must have availability on weekdays, evenings, some weekends, and / or overnights.
  • Must maintain a designated work area at home that is free from distractions and excessive noise
  • Reliable home internet service with a minimum download speed of 50 Mbps is required (internet service is not provided by the employer).
  • A personal phone that can be used for work purposes is required (phone service is not provided by the employer).
  • Availability required : MondayFriday 12 : 00 p.m.8 : 00 p.m. and MondayFriday 8 : 00 p.m.4 : 00 a.m.

    • KNOWLEDGE / SKILLS / ABILITIES

  • Well-developed interpersonal skills
  • Excellent computer skills
  • Demonstrated crisis intervention skills
  • Versed in substance abuse issues and mental health issues
  • Clear and effective communication and accurate assessment of inquirers needs
  • Ability to function as a team member in an experiential learning setting
  • Ability to effectively problem solve and resolve conflict
  • Ability to work independently with minimal supervision
  • Ability to maintain professional expectations and assist individuals with diverse backgrounds
  • Knowledgeable of program procedures and contact centers informational system
  • Must have reliable, secure internet service along with cellular phone.

    • Persons are recruited, hired, assigned, and promoted only on the basis of job-related criteria and without regard to age, color, familial status, gender, gender identification, marital status, national origin, non job-related disability, race, religion, sexual orientation, veterans status. EOE

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    Swing Shift • Kalamazoo, MI, United States