Technical Services Specialist

Job Description

Technical Service Specialist I- (Pay Scale $60,000-$70,000 annually)

The Technical Service Specialist I is responsible for providing technical support to customers, sales, and product development teams for products and applications. This role involves applying chemistry and problem-solving skills to help customers develop, optimize, and troubleshoot applications and processes using Cortec’s products. This role serves as the primary technical interface between the company and its customers, helping to ensure successful product performance, resolve issues, and identify opportunities for growth and innovation through application knowledge and problem-solving.

Responsibilities : Customer Support :

Provide technical support to customers and sales teams on product selection, use, and troubleshooting through testing and performance evaluations of products.

Investigate and resolve product performance issues through lab testing, data analysis, and collaboration with R&D and Quality teams.

Manage assigned customer projects from start to finish, ensuring timely and accurate results.

Provide independent technical recommendations based on data and field experience.

Conduct customer site visits, trials, and product demonstrations as needed.

Application Support & Development :

Design and execute laboratory experiments to support product recommendations and new application development.

Translate customer needs into actionable technical projects and work closely with R&D to deliver solutions.

Develop and maintain technical documentation, including application guides, technical communications, test methods, and results.

Technical Communication :

Collaborate with Sales and Marketing to provide technical content for presentations, training materials, and product launches.

Deliver customer and distributor training sessions on product technology and application methods.

Quality and Compliance :

Support complaint investigations, root cause analysis, and corrective actions.

Ensure adherence to product quality, regulatory, and safety standards.

Cross-Functional Collaboration :

Provide feedback to Product Line Managers on emerging customer trends and performance requirements.

Support product launches and new application evaluations.

Collaborate cross-functionally with R&D, manufacturing, and commercial teams to resolve product performance or application challenges.

Travel : Occasional plant and customer site visits with up to 15% travel, including domestic and occasional international trips.

MINIMUM EDUCATION :

Work experience or an associate’s degree in a technical field.

MINIMUM EXPERIENCE :

2+ years of experience in technical service, applications support, or formulation within the chemical manufacturing industry.

DESIRED QUALIFICATIONS :

Strong analytical, problem-solving, and communication skills.

Ability to manage multiple projects and priorities in a fast-paced, collaborative environment.

Ability to translate complex technical information into practical customer solutions.

Hands-on experience with laboratory testing, formulation work, or process optimization.

Technical Services Specialist II- (Pay Scale $75,000-$85,000 annually)

The Technical Service Specialist II is responsible for providing expert technical support to customers, sales and product development teams for products and applications. This role provides advanced application support by applying chemistry and problem-solving skills to help customers develop, optimize, and troubleshoot applications and processes using Cortec’s products. This role partners closely with customers, sales, R&D, and manufacturing teams to ensure product success, deliver innovative solutions, and strengthen the company’s technical reputation in the marketplace.

POSITION ACCOUNTABILITIES

Customer Support & Technical Leadership :

Serve as the primary technical contact for key customers, providing high-level guidance on product selection, application, and process optimization.

Lead complex troubleshooting and root cause analysis for product performance or quality issues, coordinating cross-functional teams to deliver effective solutions.

Design and execute laboratory testing, pilot trials, and on-site customer evaluations to validate product performance and application suitability.

Application Development & Innovation :

Drive new application development and product introduction in collaboration with R&D and Product Line Managers.

Translate customer needs into actionable technical requirements, supporting formulation improvements or new product concepts.

Identify market and technology trends to guide product innovation and competitive differentiation.

Technical Communication & Training :

Develop and deliver technical presentations, training, and webinars / seminars for distributors, end users, and internal teams.

Author technical documents including application guides, white papers, technical bulletins, and data packages.

Provide mentorship and technical guidance to junior technical service staff and lab personnel.

Quality, Compliance & Continuous Improvement :

Lead product performance evaluations and complaint investigations using structured problem-solving approaches.

Ensure products meet safety, quality, and regulatory standards for intended use.

Recommend and implement improvements to testing methods, processes, and documentation practices.

Cross-Functional Collaboration :

Partner with Sales, Marketing, and Manufacturing to support commercialization, scale-up, and market launch activities.

Provide technical input for strategic customer development and business growth initiatives.

Travel : Plant and customer site visits with up to 25% travel depending on project and customer needs, including domestic and occasional international trips.

MINIMUM EDUCATION : Bachelor’s degree in Chemistry, Chemical Engineering, Materials Science, or related technical field.

MINIMUM EXPERIENCE : 5+ years of experience in technical service, applications development or formulation within the chemical manufacturing industry.

Proven experience leading customer projects, trials, or product launches.

DESIRED QUALIFICATIONS

Demonstrated expertise in customer technical support, application development, or cross-functional project leadership.

Strong analytical and problem-solving abilities.

Excellent communication and presentation skills, both technical and customer-facing.

Strong customer service orientation and interpersonal skills

Ability to lead cross-functional initiatives and mentor others.

Skilled in experimental design, data interpretation, and reporting. Proficient in laboratory methods and process optimization.

Field experience leading product trials and demonstrations.