ServiceNow Administration - Internship

Servicenow Intern

Cultivate a better world. Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The opportunity: As a ServiceNow Intern, you will work closely with the ServiceNow Platform team to support and improve the enterprise ServiceNow ecosystem. This role is business-analyst heavy, with hands-on exposure to ServiceNow administration and operations.

You will help gather, document, and translate business requirements from ServiceNow stakeholders into clear, actionable inputs for the ServiceNow team. You will also assist with day-to-day platform support, including incident and request tickets, catalog updates, and user support. This role is designed to provide real-world experience in enterprise ITSM, platform operations, and business-to-technology translation.

What You'll Do

Partner with ServiceNow stakeholders across IT and the business to gather, document, and validate business requirements related to ServiceNow processes.

Help analyze existing ServiceNow workflows and processes to identify gaps, inefficiencies, and opportunities for improvement.

Translate business needs into clear functional requirements, user stories, and process documentation for ServiceNow administrators and developers.

Participate in stakeholder interviews, working sessions, and process walk-throughs to fully understand current-state and future-state workflows.

Assist the ServiceNow team with incident and request ticket triage, investigation, and resolution.

Support updates to Service Catalog items, request forms, and workflows under the guidance of senior ServiceNow administrators.

Help maintain accurate documentation for ServiceNow processes, configurations, and enhancements.

Serve as a liaison between end users and the ServiceNow team, helping users understand available ServiceNow capabilities and solutions.

Perform basic ServiceNow configuration tasks such as form updates, field changes, and catalog adjustments (as appropriate for skill level).

Assist with testing and validation of new ServiceNow features, enhancements, and process changes.

What You'll Bring To The Table

Currently pursuing a bachelor's degree in Information Systems, Computer Science, Business Analytics, MIS, or a related field.

Strong interest in business analysis, process improvement, and enterprise platforms.

Ability to ask good questions, listen carefully, and translate conversations into clear written requirements.

Strong written and verbal communication skills, especially when working with non-technical stakeholders.

Basic understanding of IT service management concepts (Incident, Request, Change) is a plus but not required.

Comfort working with technical teams and business users simultaneously.

Strong organizational skills and attention to detail.

Ability to manage multiple tasks and follow through on commitments.

Willingness to learn ServiceNow and enterprise IT processes quickly.

Pay Transparency

Pay rate is $25 per hour, depending on skill level, experience, and/or education. Compensation offered is also subject to local wage and hour laws.

Who we are: Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. If you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact ADAaccommodations@chipotle.com.