Service Advisor

Job Description

Job Description

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities :

• Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.
• Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
• Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Seeks customer feedback proactively, anticipates problems and responds promptly.
• Responds and follows up to employee issues and concerns.
• Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
• Advises Service Manager of all customer complaints.
• Assists the team in the implementation of Contamination Control Guidelines.
• Collaborates closely with the Service Manager to oversee all aspects of the service department, ensuring smooth operations and exceptional customer service.
• Serves as a key support in fulfilling the Service Manager's responsibilities and may step into the role as needed in their absence.
• Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Actively seeks out and engages in company-sponsored training to enhance skills and knowledge while also participating in company and location-driven communication efforts, including customer events, department meetings, and other related initiatives.
• This position requires taking afterhours calls to support customers and technicians as needed.
• Works within and promotes vision, mission, and values of BMC.
• Performs other duties as assigned.

Qualifications :

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package :

EOE / Vet / Disability

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