Restaurant Floor Manager

Floor Manager - Marisol at The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a skilled, engaging, and motivated full-time Floor Manager who can create a sense of luxury through flawless execution of operations and a personalized sense of service. We look forward to connecting with you!

Position Summary :

The Restaurant Floor Manager is responsible for exceeding all guests' expectations in the Restaurant, Bar, In-room Dining (IRD), and Pool Service. Contributes to a positive work environment, leading by example and adhering to Cliffs Mission, Values, and Three Golden Rules. Manages daily operations, and ensures staff is appropriately equipped to perform at their best through observing, coaching, and correcting.

Essential Functions of the job :

• Manage daily operations of Front of House (Restaurant and Bar), IRD, and Pool
• Lead by example with higher standards of service, which includes upholding The Cliffs' Mission and Values and Forbes Standards
• Be a visible floor presence in the Dining Room, Lounge, IRD and hotel; be accessible for any guest and for any employee at any time
• Keep a sharp eye on restaurant details and overall cleanliness of operation, reacting as necessary
• Ensure proper staffing levels and scheduling of the restaurant, covering shifts as necessary
• Supervise and provide direction to staff to ensure service standards are exceeded in order to achieve restaurant goals and drive sales
• Ensure all staff engage with guests appropriately using proper verbiage, avoiding slang
• Assist in training of new employees, re-training as needed when opportunities arise
• Train all staff on restaurant guest service procedures and practices such as service and timing standards, menu knowledge, verbiage, personalized interactions, Open Table, etc.
• Assist in new menu implementation and current marketing promotions, including communicating to employees
• Coaches staff fairly and effectively to ensure a quality guest experience, including but not limited to guest name usage, employee time and attendance, personal appearance and adherence to uniform policies
• Assist in conducting staff and daily pre-shift / line-up meetings for staff education and communication of restaurant and hotel policies and procedures
• Solicit guest feedback with a genuine sense of interest and concern to understand needs and wants of customers, demonstrating anticipatory service when appropriate, taking immediate corrective action when guests' needs are not met
• React to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests
• Maintain consistent and complete working lines of communication with Front Desk staff and Hotel Management for all guests' special needs and requests
• Ensure proper delivery of guest services and sales department amenity requests; being knowledgeable of any in house groups or VIPs and delivering on all requests or needs
• Assist in selecting, training and managing beverage requirements on an ongoing basis, and ensure proper wine and liquor inventories
• Maintain positive working relationships with all vendors
• Implement new company initiatives, training staff to ensure compliance
• Monitor and maintain POS system
• Follow all policies and procedures, including those for cash handling and safety / security.
• Assists in emergency and security procedures as directed by the employee manual and the established emergency plan
• Manage the restaurant to exceed standards in food quality, safety and cleanliness; including sanitation of all front of the house areas, back of the house work areas, storerooms and waste management storage areas
• Ensure staff is properly distributing waste into recycle and compost bins
• Assist with monitoring product and labor costs to remain within goals
• Perform other tasks as assigned by manager

Qualifications :

Physical Requirements :

Education, Experience, Skills :

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.