Senior Backend Software Engineer

Job Description

Job Description

At Spring Labs, we’re building a unified platform that powers end-to-end workflow automation for customer support and compliance teams in financial services. Our AI-native system interprets customer intent, understands regulatory nuance, and orchestrates complex processes through configurable automation — helping banks and fintechs scale service, reduce manual work, and stay audit-ready without adding headcount.

We’re looking for a Senior Backend Engineer who can own core services end-to-end : ingestion, processing, orchestration, and delivery at scale. You’ll work closely with product, data science, and infra to evolve a system that processes high-volume, high-stakes customer interaction data—reliably and fast.

If you're passionate about tackling complex problems with a team of accomplished professionals, and the opportunity to learn from domain experts excites you, we’d love to hear from you!

What you’ll do

• Design, build, and operate backend services and APIs that power Spring Labs’ core platform
• Own data ingestion and processing pipelines (batch + real-time) for large, messy, multi-source datasets
• Productionize machine-learning workflows by integrating models into backend systems with clear contracts, monitoring, and rollback paths
• Design and maintain scalable service architectures (APIs, workers, queues, schedulers)
• Improve system reliability through better testing, observability, error handling, and automation
• Partner closely with data science to turn experiments into durable, production-grade systems
• Influence architecture decisions and set backend engineering standards as the platform scales

About you

Perks

Diversity, Inclusion, and Equity

Spring Labs is committed to diversity, inclusion, and equality in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation, or any other basis protected by applicable law. Additionally, Spring Labs participates in the E-Verify program, as required by law.

Spring Labs is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruiting@springlabs.com and let us know the nature of your request and your contact information.

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