Bilingual Technical Support Representative (Contact / Call Center)

Bilingual (Fluent in Spanish) Technical Support Representative (Contact / Call Center)

Ezee Fiber is seeking a Bilingual Technical Support Representative (TSR) (Contact / Call Center) to be part of a team of high-energy, customer-oriented professionals. As the first point of contact for customers with service enquiries, TSR will deliver exceptional support with both technical expertise and a commitment to outstanding customer service.

About Ezee Fiber

At Ezee Fiber, we're dedicated to providing innovative and reliable fiber optic solutions that enhance connectivity and communication. Our brand stands for excellence, cutting-edge technology, and exceptional customer service. We pride ourselves on a collaborative and dynamic work environment where creativity and technical expertise drive our success.

Key Responsibilities

• Understand telecommunications, infrastructure, and backbone technologies.
• Properly analyze and troubleshoot customer issues.
• Maintain a flexible schedule to meet company demands, including evenings, third shifts, and weekends.
• Focus on delivering exceptional customer service experiences and assist customers with technical questions.
• Document Customer Interactions : Accurately document all customer interactions, troubleshooting steps, and resolutions in the company's CRM.
• Provide Training and Support : Assist in training new team members on technical procedures and customer service best practices.
• Escalate Complex Issues : Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams when necessary.
• Stay Updated on Product Knowledge : Keep current with new service offerings, technology updates, and best practices to deliver informed support.
• Participate in Continuous Improvement : Provide feedback to improve processes and enhance the customer experience, contributing ideas for optimizing support workflows.
• Perform other duties as required.

Qualifications

What We Offer

Why Join Us

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Bilingual Technical Support Representative (TSR) (Contact / Call Center ), you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.