Manager, Catering Operations

Position Summary

Under the direction of the Assistant General Manager / General Manager, the Manager will provide full oversight to ensure all events are delivered in accordance with the department’s standards for quality and consistency. The Manager is expected to help create a pleasant environment and experience for guests. The Manager will provide on and off-site supervision for all supported events and make recommendations for improving services and events policies, and procedures.

Responsibilities

Event Support - 30%

• Oversees event setup by reviewing menus, coordinating timing with culinary staff, and ensuring successful execution.
• Arranges temporary staff, room assignments, décor, and enhancements for events. Trains and directs front-of-house staff to maintain UEM’s service standards.
• Prepares and adjusts work schedules to meet business demands, monitoring staff appearance and professionalism. Communicates daily activities to ensure seamless transitions and client satisfaction.
• Ensures compliance with Federal, State, Local, and Columbia University sanitation and OSHA regulations.
• Supports the General Manager / Assistant General Manager with event logistics, including coordination of staff, equipment, and transportation.
• Manages event delivery for high-quality execution, reviewing event orders to determine staffing, setups, and décor needs.
• Serves as primary liaison during events in the absence of the Assistant General Manager, handling issues and event closure.
• Maintains housekeeping and equipment condition of event spaces. Recommends and implements operational improvements for efficiency and cost savings.
• Plans and organizes materials and support needed for smooth event execution.

Administrative Support - 25%

Customer Service - 20%

Training & Development - 20%

Marketing - 5%

Minimum Qualifications

Preferred Qualifications