Production Planner (IB4)

Production Planner

Main Functions

CUSTOMER SUPPORT : The Production Planner will be responsible for ensuring all day-to-day communication with customers takes place in a timely fashion. This includes order status, shipment advice, reschedules, customer reports, etc.

PRODUCTION AND SHIPMENT SCHEDULE : The Production Planner will be responsible for ensuring efficient production capacity utilization based on customer-requested delivery date, order priority, material availability, and production skills. The Production Planner will also be responsible for the daily shipping schedule and execution.

CUSTOMER PERFORMANCE : The Production Planner will be responsible for measuring the performance of the customer relationship. This will cover the shipment / delivery performance, cancellations, invoicing errors, etc., to ensure that the business is in line with the quotation.

Duties And Responsibilities

ORDER ADMINISTRATION : The Production Planner, working with the Customer, will be responsible for the order administration process from order receipt through to shipping and invoicing.

CUSTOMER SATISFACTION : The Production Planner will be responsible for establishing and maintaining effective lines of communication with the customer. This must deliver an accurate reporting system that will provide all required management information to the customer at the frequency and in the format that is acceptable to the customer.

CUSTOMER DOCUMENTS : The Production Planner will be responsible for the management of customer documents that are required by PCE.

ORDER BOOK ADMINISTRATION : The Production Planner will be responsible for the administration of all backlog, cancellations, and reschedules. It will also be required to respond to the Customer as quickly as possible to advise if changes can be accepted and what the impact / implications of such changes would be.

SHIPPING : The Production Planner will be responsible for providing a daily shipping plan and outlook based on customer-requested deadlines. The Production Planner will be responsible for supporting the shipping team with providing the necessary information in a timely manner, training, and development of systems as required.

TEAMWORK : The Production Planner will be responsible for cooperation with other departments that will be required to achieve the operational objectives of the group. The Production Planner should be able to assess problem situations, analyze the data, and, with the support of the relevant groups, make the best decision to take the business forward. It will also be required to liaise closely with the peer group of Production Planners to resolve any potential conflicts between customer accounts that may arise.

Measurements

• WEEKLY
• ORDER BOOK ACCURACY
• BACKLOG
• DELIVERY PERFORMANCE
• MONTHLY
• BOOKINGS
• CUSTOMER SATISFACTION INDEX
• CUSTOMER SPECIFIC METRICS

Qualifications / Experience

Primary Skills / Competences

Secondary Skills