Store Support Lead
As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.
What You'll Do
- Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team
- Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines
- Refresh and maintain associate common areas and office areas to support a safe and engaging work environment
- Assist store executive team by facilitating orientation when directed and onboarding new associates accurately, adhering to all compliance guidelines and Kohl's best practices
- Assist in monitoring shortage impacting best practices by completing the Spotlight Audit and sharing the results with store leaders
- Monitor and follow up on store execution of training, surveys and audits, ensuring directed timelines are met
- Maintain in-store technology devices including, but not limited to, handheld scanners and two-way radios
- Communicate and guide store technology issues through resolution
All Lead Roles At Kohl's Are Responsible For :
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive cultureExercising good judgment and discernment when making decisions; taking appropriate partners as neededDemonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issuesLeading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signingAccomplishing multiple tasks within established timeframesTraining, monitoring and reinforcing company policies, procedures, standards and guidelinesMaintaining adherence to company safety policies for the safety of all associates and customersOther responsibilities as assignedWhat Skills You Have
Required : Must be 18 years of age or older, Limited travel to support new store openings, Strong verbal / written communication and interpersonal skills, Flexible availability, including days, nights, weekends, and holidaysPreferred : Experience in decision-making and problem-solving in a fast paced environment, Retail or service industry experienceEssential Functions
Ability to perform the accountabilities listed in the "What You'll Do" sectionAbility to satisfactorily complete company training programsAbility to comply with dress code requirementsBasic math and reading skills, legible handwriting, and basic computer operationAbility to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directedAbility to use a computer for tasks such as communicating, scheduling, keeping detailed records, reviewing data and spreadsheets, etc.Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the companyPerform work in accordance with the Physical Requirements sectionPhysical Requirements
Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person liftAbility to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basisAbility to sit / stand / walk for the duration of a scheduled shift (at least 8 hours)Ability to visually verify information and locate and inspect merchandiseAbility to comply with health and safety standardsPay Range : $16.65 - $26.15
Kohl's offers a variety of benefits to associates depending on full-time / part-time status and work hours, including : WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).