Inside Sales Representative - Product Support

Inside Sales Representative - Product Support

This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing legendary customer service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns.

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential functions include :

• Acting as the single point of contact for customers and performing needs analysis's on an ongoing basis to assist in determining needs and provide solutions to meet them while developing a strong, positive relationship.
• Proactively managing customer accounts within an assigned territory using various methods of contact in a predetermined amount of touch-points and follow-ups.
• Developing and qualifying equipment and / or parts and services leads, and, where applicable, forwarding them to the outside sale in order to meet or exceed territorial and corporate business goals.
• Responding to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship.
• Promoting all aspects of the organization to include selling parts, service, labor, customer service agreements, and providing machine and sales leads while working to expand on the customer base in order to meet and exceed organizational goals.
• Submitting sales related reports and documentation in a timely basis in order to maintain the established business systems / processes.
• Creating and maintaining accurate customer account information and machine population and providing accurate and timely input into the development, monitoring, and control of sales forecasts and expenses.
• Performing ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development, and achievement towards company goals.
• Requiring regular and punctual employee attendance.
• Working safely at all times and adhering to all applicable safety policies; complying with all company policies, procedures, and standards.
• Performing other duties as assigned.

Knowledge, skills, and abilities include :

Education and experience :

Supervisory responsibilities : None.

Travel : No travel is expected for this position.

Physical requirements : This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. This role frequently communicates with others, must be able to exchange accurate information in these situations. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Work environment : This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions. Frequently works at a fast pace with unscheduled interruptions.

Disclaimer : Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.