Information Technology Service Desk Manager

POSITION SUMMARY

The IT Services Manager is responsible for all aspects, planning and delivering the IT support operations to include desktop support, desktop architecture, the IT Service Desk and all infrastructure for voice / data networks, servers, storage data center and co-location facilities operations. The position will provide leadership, strategic and operational oversight and decision-making to ensure high-performing and available services, including possessing necessary technical and analytical skills required to meet hospital demands and regulatory requirements. The IT Services Manager ensures effective and scalable client services and contributes to the hospital's mission of utilizing information technology to improve workflows and patient care.

POSITION REQUIREMENTS

• Licensure / Certification / Registrations : IT Service Management (ITSM) certifications (ITIL), HDI Support Center Manager (HDI-SCM), Project Management Certifications (PMP) and relevant technical and security certifications preferred.
• Education : BA / BS degree in Information Technology or extensive proven equivalent work experience required.
• Experience : Minimum of 10 years of experience in managing IT Services or Support Desk Operations and developing IT end-point services in a high-performing enterprise environment, and experience in a healthcare setting with proven ability to lead IT service teams.
• Skills & Abilities : Excellent interpersonal and leadership skills to be able to maintain good interpersonal relationships. Ability to effectively and efficiently manage assigned IT personnel, projects, budgets and priorities within all areas of department responsibility. Understanding of IT governance, practices and processes and the ability to maintain a strong strategic vision directly supporting the vision of hospital technology. Able to manage multiple projects, as well as, manage daily operations efficiently while meeting appropriate timelines. Ability to collaborate and build relationships with hospital administration and customers. The ability to work independently, organize time effectively and the ability to coordinate appropriate resources. Skilled in both verbal and written communication. Strong customer-oriented people skills. Proven analytical, problem-solving, and troubleshooting skills. Program management skills; cost account management, asset management, cost, resource and schedule tracking, risk management and opportunity management; Ability to plan, organize and manage large scale IT maintenance and upgrade activities; Ability to provide in-depth root cause analysis and provide direction for the least impactful and lowest risk resolutions; Experience with Microsoft suites, licensing and background server technologies; Solid working knowledge of ITIL service management processes and operations processes; Experience in preparing and delivering proposals, estimates, technical documents and other contract deliverables. Commitment to quality and results.

ESSENTIAL FUNCTIONS

Craig Hospital Benefits

At Craig Hospital, we offer a wide range of outstanding benefits that allow our employees to tailor a benefits package that meets their individual needs. Planning a family or looking forward to retirement, we have options. Our medical insurance is a self-funded plan administered by Allegiance Benefit Plans with a CIGNA network of providers offering two different comprehensive plans. We offer dental insurance through Delta Dental, and vision insurance through EyeMed. Craig offers Health Care and Dependent Care Spending Accounts. Craig also provides, and pays for both Short Term and Long-Term Disability Insurance plans for every benefit-eligible employee. We offer generous time off benefits to allow you to enjoy your time away from work too! Additionally, we have a 403b Retirement Plan with a generous matching contribution through Empower Retirement that you are eligible for upon hire. Do you want to go back to school? We have Tuition Assistance. Unexpected emergency? We have Employee Assistance Programs. For Craig, we believe in offering best-in-class benefits, and we prioritize benefits to support you.

Salary Range

$40.71 / Hour - $58.63 / Hour (Based on Years of Experience)

$84,676.80 / year - $121,950.40 / year (Based on Years of Experience)

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