TEMPORARY Patient Relations Representative

Patient Relations Representative

This is a full-time temporary position working M-F, 8am-4 : 30pm. The starting pay is $21.23 per hour. Weekly earned wage access is an option for this position.

Job Purpose or Objective(s) : As the Patient Relations Representative, you will assist in resolving patient care issues and acts as a liaison between the patient and outside agencies. You will report to the Supervisor.

Primary Tasks :

• Maintain and update patient information in database.
• Contact patient(s) and vendor(s) via phone, email, personal visit, and by other means of communication.
• Contact health facilities to negotiate medical bills, discuss payment information, and order durable medical equipment.
• Collaborate with patient and family to identify resources for patients that have minimal or no payer resource.
• Assist patients navigate Indian Health Services resources.
• Interact with internal and external guests in a professional and courteous manner.
• Adapt to changing duties, cross train on other roles, and multi-talk with ease.
• Other responsibilities as assigned by management.

Required Education and Experience :

Experience with Microsoft Office

Willing to learn the HIPAA and Joint Commission standards

Valid driver's license

Skills :

Assessment

Compliance Management

Customer Service Delivery

Data Collection & Analysis

Health & Safety

Planning & Organizing

Policy & Regulation

Production Quality

Review & Reporting

Verbal Communication

Location : One Choctaw Way, Talihina, OK, 74571, US