Director, User Experience Job at McLeod Software in Birmingham

McLeod Software is searching for a visionary leader to drive the mission of shaping the user experience of our products. This is more than a traditional UX role—it’s a rare opportunity to combine the leadership of a Director of User Experience with the strategic influence of a Product Owner. The Director of User Experience will set a bold vision, inspire a team, and champion a user-first mindset across the company, ensuring our products not only meet customer needs but transform the way our industry works. The Director of User Experience will play a key role in shaping product strategy, leading the UX team, advocating for customers, and driving innovation from concept through launch.

What You’ll Be Doing (Responsibilities) :

• Define and own the product vision and strategy for assigned applications.
• Lead and grow the User Experience department while fostering collaboration.
• Conduct research, design solutions, and create guidelines to ensure product consistency and usability.
• Manage and prioritize the product backlog, ensuring stories are ready with clear acceptance criteria.
• Act as the chief advocate for customers, ensuring needs are met from concept to launch.

What You’ll Need (Requirements) :

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 550 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong : with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

Equal Opportunity Employer

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