Telecom Analyst / Developer

Answer Financial is one of the largest online auto & home insurance agencies in the U.S., with over 390,000 policies in-force as of December, 2012. It helps to insure more than 1.3 million drivers and homeowners. Insurance shoppers in all 50 states can compare insurance prices from some of the more than 20 top-rated insurers that Answer Financial represents.

Job Description

The Telecom Analyst / Developer IV will focus on IVR and call routing applications, helping to determine organizational strategic needs and developing creative and innovative functional requirements. You will deliver clean and elegant working solutions for the IVR and speech recognition infrastructure. You will also design, implement, and maintain call flows directing incoming calls to multiple groups within the call centers, utilizing dynamic data-driven skills-based routing.

Essential Job Duties / Responsibilities :

• Meet with various departments to determine strategic telephony needs
• Develop IVR and call routing applications
• Maintain proper documentation of system configurations
• Keep abreast of current and new technology advances and their potential application for the company
• Assist in departmental projects
• Review reports and logs for problems and identify appropriate solutions
• Provide backup to other telecom and network engineers maintaining telephony hardware and software infrastructure and network hardware and software infrastructure
• Share in providing on-call technical support after hours and on weekends as needed

Qualifications

Qualifications :

Optional

Education / Experience :

EEO Statement :

All your information will be kept confidential according to EEO guidelines.

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