Bilingual Customer Service Representative

Job Description

Job Description

Salary : $50,000 - $55,000

Summary of responsibilities :

• Bilingual Spanish speaking / writing is a must
• Accurately process orders, returns, and exchanges according to company policies and procedures.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Provide exceptional customer service via phone, email.
• Stay up-to-date on product knowledge, company policies, and industry trends.
• Responsible for proper documentation of export orders.
• Stay up to date on export regulations.
• Submit timely documentation as required.
• Manage all aspects of ocean freight, including booking, documentation, and execution, ensuring compliance with international shipping regulations and safety standards for hazardous materials.
• Work closely with internal teams, including supply chain, sales, and regulatory affairs, to ensure seamless coordination and communication throughout the shipping process
• Work with confidential customer information
• Build sustainable relationships and trust with customer accounts through open communication.
• Assist with various administrative tasks as needed

Qualifications :

Bilingual Spanish speaking / writing is a must

Knowledge of ocean freight operations, international shipping regulations, and safety standards for the transportation of hazardous materials is a plus.

Experience with US customs filings is a plus.

Knowledge of export processes is a plus.

Associate degree or equivalent work experience (2+ years direct experience required).

Basic knowledge of hazardous materials handling

Proficiency in computer systems and software, including CRM software and Microsoft Office Suite. NetSuite experience is a plus.

Excellent verbal and written communication skills.

Ability to multi-task, prioritize, and manage time effectively.

Positive attitude and a willingness to learn and grow within the company.

Exceptional problem-solving abilities and attention to detail.

What is Included :

Competitive salary based on experience.

Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.

Holidays

Flexible Working Environment with Hybrid opportunities

Monday to Friday Schedule

Company Events during the year

Opportunities for career advancement and professional development.

A positive work environment.

Job Type : Full-time

Pay : $20.00 - $25.00 per hour

Benefits :

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Hybrid opportunities

Shift :

Day shift

Ability to Commute :

West Palm Beach, FL 33401 (Preferred)

Ability to Relocate :

West Palm Beach, FL 33401 : Relocate before starting work (Required)

GreenChem Industries, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.