Account Specialist (Call Center Agent)

Job Title : Account Specialist / Loan Processor

Take the next step in your career now, scroll down to read the full role description and make your application.

Location : Kennesaw, GA | Hybrid after 6 weeks of training

Hourly Pay + Bonus | Amazing Benefits | Awesome Team Vibes

Ready to bring your energy, attention to detail, and passion for helping people to a role where you can truly make an impact? Join our high-performing and fun-loving team as an Account Specialist / Loan Processor, where your day will be filled with meaningful customer interactions, problem-solving, and a team that actually loves what they do.

This role is a great fit for someone who thrives in a fast-paced environment, enjoys making people’s day better, and wants to grow in the world of lending and finance.

What You'll Be Doing :

Handle a high volume of inbound / outbound calls in a fast-paced, friendly call center environment.

Collaborate with a supportive team of Account Specialists.

Use multiple systems to help guide customers through the loan application process.

Verify details, process applications, and make sure all info checks out and complies with underwriting standards.

Help customers understand loan options, next steps, and answer any questions they have.

Build relationships and nurture online leads.

Keep things moving efficiently while maintaining a great experience for the customer.

Work closely with your team and managers to crush individual and team goals.

Own customer concerns and partner with leadership to resolve issues in a timely way.

Stay on top of compliance, company policies, and ethical guidelines.

What You Bring to the Table :

A people-first attitude with strong communication and problem-solving skills.

You're a great listener—you actually hear what people are saying and respond thoughtfully.

Comfortable multi-tasking—switching screens while talking to customers like a pro.

You can manage tough conversations and rejections with grace and professionalism.

Basic knowledge of lending is a plus, but we’ll train the right person with the right mindset.

You’re organized, adaptable, and love improving both the customer and team experience.

Perks & Benefits (Yes, We Have Snacks!) :

Hybrid work available after 6 weeks of on-site training.

Free Company Breakfast on Tuesdays + Lunch on Thursdays (we love food).

Fun, quarterly and holiday events to boost morale and connect with your coworkers.

Medical, dental, and vision insurance to keep you healthy and happy.

401(k) with company match to help you plan your future.

Must-Haves :

High School Diploma or GED (some college is a plus!).

Comfortable with Microsoft Word, Excel, Outlook, and navigating loan systems (like Tran, Five-9, Live Vox).

Willingness to work some nights and weekends (we’re a 24 / 7 shop, but we plan accordingly).

Ability to sit at a computer, talk on the phone, and type throughout your shift.

You’ll Do Great Here If :

You’re motivated, positive, and love working with people.

You take pride in your work and follow through on what you start.

You thrive in a team environment and treat everyone with respect and professionalism.

You enjoy learning, growing, and trying new things.

You bring a strong work ethic and love exceeding expectations.

If you’re looking for a company where you’re not just another number and a role where your contributions actually matter, this is your opportunity. We’re growing fast and looking for passionate people to grow with us.

Apply now and let’s build something amazing together!

Experience

Preferred

1 year(s) : Customer Service

Equal Opportunity Employer

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