Product Manager

Job Description

What we need

As Product Manager, you will play a central role in shaping the success of ei³’s secure machine connectivity portfolio—including hardware and software-only gateway solutions, as well as the SERVICE and MONITOR IIoT applications.

You’ll work closely with Sales, Marketing, Engineering, and Customer Success to capture insights from onboarding, support, and customer interactions. Your job is to connect those insights to market trends and competitive analysis, translate them into product roadmaps, and communicate them back through materials, demos, and training that empower both customers and internal teams. This role reports to our Marketing Director.

What you’ll do

At its core, this role centers on three responsibilities :

1) Understand the market and customer needs

• Engage directly with customers through meetings, site visits, support channels, and collaboration with Customer Success to capture the “voice of the customer.”
• Monitor industry trends, emerging technologies, and competitors to anticipate opportunities and threats.

2) Shape the product

3) Communicate and enable

About you

Why You’ll Love This Role

About ei3

ei³ has pioneered IIoT applications and AI-driven solutions since 1999, establishing itself as a trusted leader in industrial manufacturing. We unlock the power of every machine, empowering machine builders and manufacturers worldwide to turn manufacturing complexity into competitive advantage through tools that enhance efficiency, promote sustainability, and drive cost savings.

With headquarters in New York and development in Montreal, we serve customers through our comprehensive IIoT platform, powered by triple-redundant data centers in the USA, Germany, and China. Our platform enables over 190,000 industrial assets, maintaining 25 years of zero security incidents.

We offer competitive compensation packages and benefit offerings.