IT Project Manager (MSP Transitions)

Project Manager For Msp Transition Projects

This is a remote position.

As a Project Manager specializing in MSP transition projects, you will work in conjunction with the Transition Manager, MSP Transition Leader and advisory services team to ensure the successful execution of the transition project from one Managed Service Provider (MSP) to another.

Your primary focus will be to partner with MSP Transition Leader on the overall coordination, planning, and execution of the project, working closely with cross-functional teams and stakeholders to ensure smooth transition without service degradation and support Transition Manager in ensuring preparation and readiness of new MSP to fulfill contractual obligations.

Key Responsibilities :

• Project Planning and Coordination : Review and contribute to comprehensive project plan provided by MSP Transition Leader, outlining tasks, timelines, and milestones for the MSP transition. Collaborate with the Transition Manager and MSP Transition Leader to align project goals with the broader transition strategy.
• Resource Management : Work closely with the Transition Manager to allocate internal resources effectively, ensuring that personnel and technology needs are met. Coordinate with department heads to ensure adequate staffing and support during the transition period. Partner with MSP Transition Leader to ensure adequate resourcing to deliver transition activities, deliverables and milestones.
• Stakeholder Communication : Partner with MSP Transition Leader and MKC Transition Manager to Establish and maintain clear communication channels with all stakeholders, providing regular updates on project progress. Collaborate with the Transition Manager to address concerns, manage expectations, and ensure transparency throughout the project.
• Risk Management : Identify potential risks associated with the project and work with the Transition Manager to develop mitigation strategies. Monitor and manage risk factors to keep the project on track and within scope.
• Vendor Coordination : Collaborate with both the current MSP and the new MSP, ensuring alignment with the transition plan and resolving any issues that may arise. Assist the Transition Manager in ensuring the preparation and readiness of new MSP to fulfill contractual obligations and readiness for SLAs attainment.
• Quality Assurance : Define and monitor key performance indicators (KPIs) to assess the success of the transition project. Collaborate with the Transition Manager to conduct regular assessments, ensuring that the new MSP services meet organizational standards.
• Documentation and Reporting : Maintain detailed project documentation, including plans, reports, and meeting minutes. Work with the Transition Manager to generate regular reports for leadership and stakeholders, summarizing project progress and outcomes.

Requirements :

Education : Bachelor's Degree in Project Management. Business Administration, or a related field.

Credentials : ITIL v4 or v3

Experience : 5+ years in Project Management; 3+ years in working with Managed Service Providers (MSPs); 5+ in PM & Strategic Planning; 5+ in formal leadership, specifically in transformation and transition programs.

Must have : familiarity with ITIL frameworks and best practices; Agile, IaC, and DevOps

Powelson Consulting is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.