Dataflow Sustainment Engineer 2 - Help Desk (Shift work)

Job Description

Job Description

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Provides life-cycle support / sustainment for analytic systems in accordance with requirements. Provides support for implementation, troubleshooting, and maintenance of Cross Domain Solutions (CDS). This support can include : escalated Tier 1 and Tier 2 support, as well as crisis support; Help Desk support; Mission Assurance Support; Operations and Maintenance of Analytic services and capabilities; Quick Reaction Capability (QRC) requirements; end of life decommissioning; Call-in support to Extended Enterprises, including Second and Third Parties; and coordination with Development, Deployment, and Software distribution. This position is designated as emergency personnel and is authorized to work during Government closures.

All shifts needed for this position (Day, Night, and Special shifts).

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS / SCI security clearance with agency appropriate polygraph).

Capabilities

• Triage, isolate, and correct routine / mildly complex issues as they arise.
• Escalate complex issues to Tier 3 support.
• Help maintain support for a 24 / 7 / 365 Help Desk.
• Maintain a daily report (e.g., Shift Log) as defined by requirements that includes, at a minimum, Shift Position, Operational Incident worked, issues encountered, the status of all requests, corrective action, feedback, and special pass-down notes.
• Provide situational reports and statistics as well as problem discrepancy reports in accordance with the CDRL.
• Impart real-time changes and utilize online feedback to customers, as well as have the problem brought to the attention of site personnel.

Required Qualifications

Desired Qualifications

The Benefits Package

Additional benefits include :

Full-time employees have the option to participate in a variety of voluntary benefit plans including :

Company Environment & Perks

Pay Range : $ 72.31 - $ 9 7.10 per hour

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to : Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement :

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations :

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.