L&I Customer Service Specialist 2

Customer Service Specialist 2

Our mission is to keep Washington safe and working! Our values are customer focus, one L&I, respect, diversity, equity and inclusion, learning and growth, and reliability. At Labor & Industries (L&I), we're on a mission to support the safety and well-being of Washington's workers. And guess what? We need you to be a part of that mission! If you're someone who enjoys making a positive impact, solving problems, and helping others, and making an impact on Washington's workforce, then apply for our Customer Service Specialist 2 position. The assigned duty station for this position is Kelso, Washington. This position is a full-time position. The expected time spent in-office will be Monday through Friday. What's in it for you? Make a difference : Your work will contribute to the safety, economic well-being, and success of Washington's workers. Your role will directly impact real people! Generous benefits : From medical coverage to retirement plans, we've got you covered. Plus, enjoy generous vacation time to recharge and grow. Great team culture : We believe in diversity, respect, and creating a workplace where everyone's voice is heard. Join a team that's passionate about service and learning! Opportunity for growth : Whether it's mastering new programs or advancing your career, we'll provide ongoing training and development opportunities.

What you'll be doing : Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a key part of our team, you'll :

Serving our community : Provide exceptional customer service at the front counter, on the phone, and online. You'll be the go-to person for questions about L&I services and other state programs.

Problem-solving hero : Help customers navigate complex processes by explaining rules, procedures, and eligibility requirements clearly and with empathy.

Supporting workers & employers : Assist with things like processing contractor registrations and licensing applications, helping customers purchase electrical or elevator permits, acting as a crucial liaison between injured workers, employers, attorneys, and claims management teams, processing wage complaints, and more. You'll help resolve complaints and ensure that everyone gets the best service possible.

Handling money like a pro : You'll process payments, ensure proper data entry, and manage financial transactions with care and accuracy.

Support & collaborate : Work closely with internal staff, legal representatives, and various agencies to provide top-tier assistance and guidance on claims, pensions, and employment rights.

Making an impact : Be a key player in the mission of L&I by resolving issues, improving processes, and contributing to a culture of excellent service.

Travel : You will have the opportunity to visit and support various offices throughout the region wherever additional assistance is required.

What we're looking for :

Required qualifications :

• High school diploma or equivalent and two years of experience providing assistance to clients / customers regarding inquiries, complaints or problems.
• OR
• One year of experience as a Customer Service Specialist 1.
• OR
• Equivalent education / experience.
• AND
• Must possess a valid unrestricted driver license.

Desired qualifications :