Provide on-site technical support for all VTC systems, including setup, troubleshooting, and operation before, during, and after meetings.
- Perform routine and preventive maintenance on VTC equipment to ensure optimal performance and minimize downtime.
- Deliver user support and training for VTC and A / V technologies, including educating staff on system usage and best practices.
- Respond rapidly to service requests, resolving issues related to sound, video quality, connectivity, and display.
- Support end users with A / V solutions in non-VTC rooms, including general troubleshooting and equipment management.
- Maintain accurate inventory of VTC hardware and coordinate logistics for equipment deployment and repairs.
- Document technical processes, solutions, and user guides for staff reference.
- Collaborate with IT teams and vendors to optimize VTC infrastructure and support statewide deployment efforts.
- Perform other duties as needed
- 40 / hr. a week onsite